CRM Executive Job in Bahadurgarh

We are hiring an experienced Female CRM Executive to join in Automobile Showroom in Bahadurgarh. The candidate should have minimum 3 years of experience in customer relationship management, excellent communication skills, and the ability to handle customer queries professionally.

Job Responsibilities:

• Handle customer relationship activities to ensure excellent post-sales service and satisfaction.

• Manage and resolve customer queries, complaints, and feedback promptly.

• Maintain regular communication with existing customers for service reminders, feedback, and follow-ups.

• Coordinate between sales, service, and delivery teams to ensure smooth customer experiences.

• Manage customer databases, documentation, and records accurately.

• Conduct customer satisfaction surveys and support retention initiatives.

• Ensure timely follow-ups with potential leads and maintain a professional brand image.

• Prepare regular reports on customer interactions, feedback, and service quality.

Requirements:

• Female candidate with minimum 3 years of experience as a CRM Executive (preferably in the automobile industry).

• Strong communication and interpersonal skills.

• Excellent customer handling and problem-solving abilities.

• Good knowledge of MS Office and CRM software tools.

• Positive attitude, presentable, and well-organized.