CRM Executive Job In MIE Part A Bahadurgarh Haryana

We are looking for a smart, confident, and experienced CRM Executive (Female) to join in Bahadurgarh. The ideal candidate should have at least 1 year of hands-on experience in managing customer relationships using CRM tools. She will be responsible for maintaining strong customer connections, handling client inquiries, and ensuring excellent service and communication across departments.

Key Responsibilities:

• Manage and maintain customer relationships via phone, email, and CRM tools.

• Handle customer queries, feedback, and complaints professionally and promptly.

• Update and manage customer data in the CRM system regularly.

• Follow up with customers for inquiries, service updates, and feedback.

• Coordinate with sales, marketing, and support teams to ensure customer satisfaction.

• Generate reports related to customer interactions, lead follow-up, and support resolution.

• Assist in customer retention strategies and promotional campaigns.

Required Skills & Qualifications:

• Minimum 1 year of experience working in a CRM role.

• Graduate in any discipline.

• Proficiency in using CRM software (e.g., Zoho, Salesforce, or similar).

• Good communication and interpersonal skills.

• Basic knowledge of MS Office (Word, Excel, Email).

• Ability to multitask and work under pressure.