CRM Executive Job in Kundli Industrial Area, Sonipat Haryana

We are hiring a CRM Executive with at least 2 years of experience to join at Kundli Industrial Area, Sonipat. The ideal candidate will be responsible for managing customer relationships, ensuring satisfaction, and coordinating with internal departments for smooth operations.

Key Responsibilities:

• Handle customer inquiries, complaints, and follow-ups effectively.
• Maintain and update customer records in CRM software.
• Build and maintain strong customer relationships.
• Coordinate with sales, dispatch, and service teams to fulfill customer requirements.
• Generate reports on customer feedback, satisfaction, and CRM performance.
• Ensure timely resolution of customer issues.

Requirements:

• Minimum 2 years of experience in a CRM or customer service role.
• Proficient in MS Office and CRM tools.
• Excellent communication and interpersonal skills.
• Ability to handle pressure and multitask.
• Strong problem-solving attitude.