CRM Executive Job in Sec. 5 Bawana
We are looking for a dedicated and detail-oriented CRM Executive (Female) with a minimum of 2 years of experience and strong Excel skills. The ideal candidate will be responsible for handling customer data, maintaining relationships, and ensuring smooth coordination between departments to enhance customer satisfaction.
Key Responsibilities:
- Maintain and manage customer databases (CRM software or Excel)
- Coordinate with clients to address inquiries, follow-ups, and support issues
- Prepare and update MIS reports and daily customer interaction logs
- Use Excel for data analysis, reporting, and tracking customer engagement
- Collaborate with sales, dispatch, and service teams for smooth operations
- Assist in client feedback collection and relationship building
- Handle basic office correspondence via email and phone
Key Requirements:
- Minimum 2 years of experience in a CRM, customer support, or admin role
- Proficient in MS Excel (VLOOKUP, Pivot Table, Data Management)
- Strong communication and coordination skills
- Graduate in any stream
- Female candidates preferred (team requirement)
- Must be from or willing to commute to Bawana Industrial Area
