We are looking for a Female to join as CRM Executive in MIE Part A, Bahadurgarh, Haryana. The ideal candidate should be a graduate with at least 1 year of experience in Customer Relationship Management, customer support, sales coordination, or a related field. The candidate will be responsible for maintaining customer relationships, handling queries, updating CRM records, and ensuring a smooth customer experience.
Requirements
- Job Title: CRM Executive
- Location: MIE Part A, Bahadurgarh, Haryana
- Experience: Minimum 1 Year
- Gender: Female
- Vacancies: 1
- Qualification: Graduate
- Good communication and interpersonal skills.
- Basic knowledge of MS Office, Excel, and CRM software.
- Ability to handle customer queries professionally.
- Strong follow-up and coordination skills.
- Good organizational and time-management skills.
- Ability to maintain accurate customer records and reports.
- Candidate should be responsible, proactive, and customer-focused.
Responsibilities
- Manage and maintain customer information and records in the CRM system.
- Handle customer queries through calls, messages, emails, or other communication channels.
- Follow up with existing customers and ensure timely responses to their requirements.
- Build and maintain positive relationships with customers.
- Coordinate with the Sales, Operations, and other internal teams for customer-related requirements.
- Update customer interactions, follow-ups, and status regularly in the CRM system.
- Track customer requests, complaints, and feedback and ensure timely resolution.
- Prepare and maintain daily, weekly, or monthly customer-related reports.
- Monitor follow-ups and ensure that no customer enquiry or request is missed.
- Support the sales team in customer coordination and lead follow-up activities.
- Maintain a professional approach while communicating with customers.
- Contribute to improving customer satisfaction and overall customer experience.