CRM Executive Job in IMT Rohtak

We are looking for an experienced and confident Female CRM Executive to join in IMT Rohtak. The ideal candidate should have at least 2 years of experience in handling customer relations, client coordination, and sales support. She must be well-versed in managing customer databases, handling queries, and maintaining professional communication with clients.

Key Responsibilities:

• Handle client communication through phone, email, and WhatsApp professionally.

• Maintain and update CRM systems and customer records.

• Coordinate between customers and internal departments (Sales, Dispatch, Production).

• Resolve customer queries, complaints, and ensure timely follow-ups.

• Prepare MIS reports and assist in after-sales support.

• Maintain strong relationships with existing customers and ensure client satisfaction.

Requirements:

• Female candidate with minimum 2 years of CRM or customer support experience.

• Graduate with strong interpersonal and communication skills.

• Proficiency in MS Excel, email handling, and CRM software.

• Pleasant personality and customer-focused approach.

• Ability to multitask and work independently with attention to detail.